Friday 8 April 2022

Sophos Cloud AV fails update on ML Engine

If you seeing this error "Failed to install sme64: general error" when trying to update.

It can be due to a recent change by Sophos in there SSL signing on the DLL.

RESOLVED Advisory: Sophos Central Windows devices - Sophos ML Engine installation failure

The root SSL is now from these guys

If you are getting an SSL error on this website you will need to install the root SSL in to your OS and then try again to install the update and it should work.

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